Who We Are
Artemble is a curated online gallery of original painting, connecting collectors with independent painters around the world. We take the privacy of everyone who uses the site seriously.
Privacy enquiries: privacy@artemble.com
Information We Collect
- Account information - name, email address, and password (stored encrypted and never accessible in plain text)
- Purchase information - delivery address, order history, and artwork preferences
- Payment information - bank transfers are received in Artemble's bank account; card payments, when requested, are processed by our payment provider on its own secure platform. Artemble never sees or stores card details
- Usage data - pages visited, artworks viewed, time on site - used only for platform improvement
- Communications - emails you send us and support requests
How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and delivery notifications
- To communicate about your account or purchases
- To improve the platform and personalise your experience
- We never use your data for advertising purposes
- We never sell, rent, or trade your personal information to any third party under any circumstances
Who We Share Your Data With
We share the minimum necessary data with the following trusted service providers solely for the purpose of operating the platform:
- Artists - receive only the city and country of the collector, never a full name or address
- Our shipping partner - receives the full delivery address solely to collect the work and deliver it to you
- Our payment provider - processes card payments, when you choose to pay by card, on its own secure platform
- Resend - delivers transactional emails such as order confirmations and shipping updates
- Supabase - our encrypted database provider where account and order data is stored securely
- Vercel - hosts the website and counts visits anonymously, without cookies
- Google Analytics - measures how the site is used; it sets cookies only if you accept them in the cookie banner
- Cloudflare Turnstile - checks that forms are filled in by a person rather than a bot
No other parties receive your data.
Your Rights
Under applicable data protection law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and all associated data
- Withdraw consent at any time
To exercise any of these rights, email privacy@artemble.com. We will respond within 30 days.
Cookies
We use essential cookies only - required for login sessions and cart functionality. We do not use advertising, tracking, or analytics cookies.
Data Retention
- Order data - retained for 5 years for legal and financial compliance
- Account data - deleted within 30 days of an account deletion request
- Payment records - retained as required by applicable financial and tax regulations
Data Security
All data is stored on Supabase's encrypted infrastructure. All connections to Artemble use HTTPS encryption. Card payments, when requested, are processed by our payment provider under PCI DSS standards.
Contact
For any privacy-related queries: